Business and IT leaders must be ready and willing to innovate rapidly from a business model, business process and technology perspective. They should also recognize that some business processes must become deliberately unstable during this transition.
Deliberately unstable processes are designed for change and can dynamically adjust to customers' needs. They are vital because they are agile, adaptable and 'super maneuverable' as customers' needs shift. Large, stable processes that have no ability to dynamically change according to new information will not enable organizations to deliver on the promise of digital business. But what intrinsically separates the organizations that will succeed in their transition to digital from those destined to fail?
It's all about the people. Nobody thinks about the people part of it. Projects like this don't fail because the technology doesn't work — it's the people.
Get Ready for Change
A company's journey to digital experience is similar to other changes that organizations experience as they evolve over time. But digital does present some unique challenges. Everyone is going through transformation. It is the digital era. With any type of change, the approach is the same — anticipates, adapt and adjust accordingly. With technology, the difference is that it's moving so quickly that people can't always anticipate, adapt and adjust that quickly.
Change is hard and not everyone adapts to it easily. Leaders to take stock of the level of support their team members are willing and able to provide. It's also important to anticipate
pockets of resistance. When assessing the level of resistance, you need to understand the key players and stakeholders. Assess how close they are to the change and to what degree they're willing and ready to change, and how capable they are of doing so.
Based on your assessment, you could design specific strategies around those who are closest to the change and most impacted.
Aerizo Group – Mobile Applications
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